Cancellation & Policy

1./ Check-In Policy :

Check in time is 2;00pm – check out time: Before 12:00

2./ Cancellation policy:

Online confirmations or cancellations require a confirmation number.
Cancellations can be made without penalty 3 (three) days prior to arrival date.
Guaranteed reservations require a credit card.

3./ Hotel policy

Smoking is prohibited in all the rooms and all public areas of the Hotel. Smoking is only allowed outside the hotel.

Complimentary wireless internet service is offered to all guests in their rooms and all the hotel area. The optic fiber allows a quick and stable connection. For password, please ask the reception.

The Hotel is not responsible for any stolen or lost items.

Pets are not permitted.

4./ Children & Extra guest detail:

Child or Children aged between 2 years and 11 years; “Infant” means a person under the age of 2 years;

Children and Infants may not stay in any room without an Adult.

Persons aged over 12 years will be charged Extra Person rates for each person.

All room rates are based on two adults and infant. Extra person charges will be charged on a Room Only basis, unless otherwise stated.

– Extra Person rates 200.000VND per night will be added in a separate line at payment summary when you finalise your booking. (Extra person rates included extra bed)

Children and Infants sharing a room with their parents or guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy for the given room type.

– Additional fee 100.000VND per night each will apply if  extra bed are required for the children.

5./ Parking details:

Where a Hotel has its own park, there may be limited spaces available and space may not be available for the duration of your stay.
Terms and conditions may also apply to car park use.  Please contact the Hotel directly for more information. Cars, Motobikes and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused.

6./ Booking condition:

A booking is binding from the time you receive a booking number or any other type of confirmation. The conformation is produced electronically via the booking system and/or per e-mail. When placing a reservation order, please fill in your name, address, date of arrival and departure, as well as how the payment should be undertaken. Different rules apply for different price categories, see above for details.
To book a room at Hoang Mai Hotel you must be over 18 years. If you are less than 18 years old either, the booker or the parents must stay at the hotel simultaneously (however, they must not necessarily stay in the room). If you book a room for a person under 18 years old, you are held responsible regardless if you stay in the room with the minor or not.
For security reasons, we only allow our employees and checked-in guests access to hotel rooms and other booked rooms.